Privacy Policy
Last updated: June 10, 2026
At Royal, your privacy matters. This policy explains what personal information we collect, how we use it, and the choices you have — in plain language.
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This includes: • Name, email address, and password • Billing and shipping address • Payment information (processed securely by Stripe — we never store card details) • Order history and preferences • Messages you send to our support team We also automatically collect certain technical information when you visit our site, including IP address, browser type, pages visited, and referring URLs.
2. How We Use Your Information
We use the information we collect to: • Process and fulfill your orders • Send order confirmations, shipping updates, and receipts • Respond to your comments, questions, and support requests • Send promotional communications (only if you opt in) • Improve our website and product offerings • Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with: • Shipping carriers (to deliver your orders) • Payment processors (Stripe) to process transactions • Service providers who assist us in operating our website • Law enforcement or government authorities when required by law All third-party service providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Order records are typically retained for 7 years for tax and accounting purposes. You may request deletion of your account and associated data at any time by contacting us.
5. Your Rights (PIPEDA / CCPA)
Depending on your location, you may have the following rights regarding your personal information: • Access: Request a copy of the personal data we hold about you • Correction: Request that we correct inaccurate or incomplete data • Deletion: Request that we delete your personal data • Opt-out: Unsubscribe from marketing emails at any time • Portability: Request your data in a portable format Canadian residents have rights under PIPEDA. California residents have rights under CCPA. To exercise any of these rights, please contact us at support@royalstore.ca.
6. Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our site.
7. Security
We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmission and secure payment processing via Stripe. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to the address associated with your account. Your continued use of our site after changes are posted constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: Email: support@royalstore.ca Royal — Canada